The FLST BHCC Health Engagement Project began in early 2019 and focused on employing Outreach and Engagement Specialists (OES) to provide clients with the person-centered and trauma-informed services and supports needed to improve their health outcomes. Funded by the Finger Lakes Performing Provider System (FLPPS), and working in partnership with the Health Homes of Upstate New York (HHUNY) Care Management system, this project connected Outreach and Engagement Specialists with clients that have chronic health conditions or frequently use acute services to link them with the supports they need. Clients were identified through PSYCKES and the OES staff helped clients overcome barriers to treatment by addressing needs related to transportation, system navigation, links to Primary Care, and access to community-based supports to meet their needs related to social determinants of health. The Health Engagement Project employed over 14 Outreach and Engagement Specialists working with our network of agencies, several of whom continue to support the goals of this project as agency-employed staff. The positive impacts of this project on the clients working with our team can be seen below.
Health-Engagement-Data-Summary
